WSQ Create Customer Experience (SFw)CRS-Q-0036457-TOU
Introduction
On completion of this unit, participants would have acquired the knowledge and application skills needed to create positive customer experience through valued customer-delighting personalised service.
Course Objectives
1. Recognize customer needs and concerns.
2. Display personalized service.
3. Create value services to delight customer.
Duration
- 22 hours
Mode of Instruction
Mini lecture, discussion and case studies.
Trainer-Student Ratio - 1:20
Certification
Upon successful completion of the programme, participants will receive a WSQ Statement of Attainment (SOA).
Target Audience
The job role / occupations that this unit would be relevant to:
? Attraction Host
? Concierge
? Customer Service Executive
? Event Host
? Passenger Service Executive
? Premium Lounge Executive
? Security Personnel
? Tourist Guide / Tour leader
? Tram / Cruise / Bus Captain
? Visitor Centre Executive
Benefits of WSQ Tourism
- All course syllabus, curriculum, and structure under WSQ framework are designed in accordance to the industry needs of Singapore and skills sets standards by the Singapore Workforce Development Agency (SSG).
- Students can benefit through a combination of learning instructions during the course of their studies.
- The Tourism WSQ is recognised by the industry, and allows recognition of learning achievements through a variety of learning options.
- Certificates are directly awarded by SSG; nationally endorsed and recognised by the tourism industry.
- WSQ qualifications will help enhance employability locally or overseas.
Please click on the button below to register your interest.
Entry Requirement
- Preferably with 1 GCE ‘N’ Level pass or equivalent OR
- WSQ ES Workplace Literacy Level 5
Fees
S$
Tuition Fee
396.00
Self Sponsored Singapore Citizen / Singapore PR ≥ 21 years above
Less SSG Funding
316.80
Tuition Fee after Funding
79.20
GST
27.72
NETT Fee Payable
106.92
Self Sponsored Singapore Citizen ≥ 40 years above only
Less SSG Funding
356.40
Tuition Fee after Funding
39.60
GST
27.72
NETT Fee Payable
67.32
Other Fee
Application Fee (non-refundable)
10.00
GST
0.70
NETT Fee Payable
10.70
Company Sponsor for Non-SMEs and SMEs
Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees
**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.
Click here to view the terms & conditions for SSG Funding.
Click here to view other chargable fees for students
Class Commencement Dates
For Commencement dates, kindly refer to our Programme Calendar.
