WSQ Manage Visitor Services (SFw) CRS-Q-0039416-TOU


On completion of this unit, participants would have acquired the knowledge and application skills to manage visitor services. This includes be able to analyse visitor trends, develop and manage visitor services, monitor quality of service delivery and staff performance as well as taking actions to improve services.


Course Outline

1. Analyse visitor trends to Singapore.
2. Develop visitor services in response to visitor trends and in accordance with business goals and objectives.
3. Perform managing of visitor and information services in accordance with established service standards and guidelines for visitor services.
4. Monitor quality of service delivery and staff performance in accordance with established timelines and schedule.
5. Communicate action to improve services in accordance with analysed results from customers’ feedback.


  • 22 hours (includes 4 hours e-learning)
  • 3 days (Full-Time), 2 weeks (Part-Time)

Mode of Instruction

This 22-hour course uses:
• Mini lectures - to succinctly explain the concepts and theories
• Interactive activities - group discussions on knowledge and procedural process.
• Group and individual exercises for practical activities including role-plays.
• Independent learning sessions to practice skills and evaluate own progress based on case-studies and games.
• Mutual sharing and feedback on performance through all formal and informal learning activities and games.

Trainer-Student Ratio - 1:20


Upon successful completion of the course and passing all assessments, participant will be awarded with a Statement of Attainment (SOA) by SSG.

Target Audience

The main target audience are service staff from the tourism industry sectors. The job role(s)/occupations that this unit would be relevant to may include:
• Supervisory or Managerial position in the Tourism industry

Please click on the button below to register your interest.

Entry Requirement

  • ES WSQ WPL level 6 and above or
  • Preferably 1 GCE ‘O’ Level pass or Equivalent


Tuition Fee
Self Sponsored for SC / PR ≥ 21 years above
Less SSG Funding (After 50% of Tuition Fee)
Tuition Fee after WDA Funding
NETT Fee Payable
Self Sponsored for SC ≥ 40 years above only
Less SSG Funding (After 90% of Tuition Fee)
Tuition Fee after Funding
7% GST
NETT Fee Payable
Other Fee
Application Fee (non-refundable)
NETT Fee Payable


Company Sponsor for Non-SMEs and SMEs

Course Fee Subsidy of up to **90% and **Absentee Payroll Funding for Singaporeans and Permanent Residents Employees

**Subjected to SkillsFuture Singapore (SSG) Terms and Conditions.


Click here to view the terms & conditions for SSG Funding.

Click here to view other chargable fees for students.

Class Commencement Dates

For Commencement dates, kindly refer to our Programme Calendar.